Warranty Policy

Warranty Policy

LIFETIME Warranty Effective January 1,2022

Eligibility

DEKOR® Lighting is pleased to extend this Warranty to YOU the original consumer/end user of the lighting product. This Warranty is valid for DEKOR® Lighting products used in standard residential applications and is not assignable or transferable. DEKOR® Lighting represents the product to be free from defects of material, and workmanship for a specific period of years outlined below, following the date of purchase.

DEKOR® Lighting does not cover costs of installation, removal or reinstallation. DEKOR®’s sole obligation is limited to a replacement of the nonfunctioning part, and DEKOR® Lighting shall have no further liability or obligation except as expressly stated herein. If a claim is made under this Warranty on a product that is no longer available, DEKOR® Lighting reserves the right to substitute a replacement with a similar product of equivalent quality and value at DEKOR®’s discretion.  Warrantied items are considered single units and not as a packaging unit, i.e. lights/controllers/power sources/accessories as part of a kit/pack/bundle follow below stated warranty; entire kit/pack/bundle contents are not equal in warranty.

Lifetime Warranty

Lifetime Warranty only applies to lights manufactured by DEKOR® Lighting and is valid only when used with a DEKOR® power source; for standard application and use for which these products are intended. DEKOR®, has the sole option to, repair or replace any light used in an application where the product is intended for use for the LIFETIME from the original date of purchase. 

Limited Warranty

DEKOR® lighting products used with a non-DEKOR® power source will be warrantied for three years following the date of purchase.

DEKOR® power sources used in a standard residential application will be warrantied for three years following the date of purchase.

DEKOR® solar components used in a standard residential application will be warrantied for three years following the date of purchase.

DEKOR® controllers used in a standard residential application with a DEKOR® power source will be warrantied for three years following the date of purchase.

DEKOR® controllers used in a standard residential application with a NON-DEKOR® power source will be warrantied for one year following the date of purchase. 

DEKOR® accessories are not covered under warranty.

L’Accents by DEKOR® Lighting warrants the faceplate for 10 years free of peeling, chipping, and discernable color fading.

Powder Coating Warranty 30 years.

Limitations/Exclusions on Warranty

Warranty applies only to non-functioning part, not the whole light fixture or system. Failure to follow any restrictions or warnings supplied with the product shall make the Warranty null and void and of no further effect. DEKOR® Lighting reserves the right to investigate any claim and to inspect the materials for which a claim is made. Proper installation is a condition to coverage under this warranty. The Consumer assumes all risk and liability associated with the construction or use of this product. Listed below are exclusions not covered but not limited to. 

• Has not been installed in accordance with the DEKOR® Lighting installation guidelines and local building codes.
• Has been abused, placed under or subjected to abnormal residential-use conditions or has surface damage or surface punctures.
• Has been used, modified or otherwise treated in any manner other than as intended by DEKOR®’.
• Has been stored improperly prior to installation, or resulting in excess exposure to moisture or harsh environments.
• Product that has been disassembled, modified or repaired by anyone other than DEKOR®.
• Act of God, acts of war, or chemicals.

Claim process

To file a claim please go to dekorlighting.com and click on the contact us icon, or you can call our customer care team to help walk you through the claim process. All claims must be accompanied by a case # and proof of purchase when returned to DEKOR® for processing. Customer is responsible for shipping to DEKOR® Lighting. If the product is found to be in working order and not defective the customer will be responsible for shipping charges back to the owner.  Warrantied items shipping back to the owner within the continental US and Canada will be paid by DEKOR®.

Warranty Policy

DEKOR® products are manufactured with careful attention to detail to be free of defects in materials and workmanship. We warranty the original purchaser of the product and from the original date of purchase as follows:
ITEMPOLICY
For Powder Coat Finish30 Year Warranty
For all LED Deck Lights and Recessed Lights10 Year Warranty when installed with DEKOR® brand transformers.No warranty when used with any other power source.
For all LED Landscape Lights5 Year Warranty when installed with DEKOR® brand transformers.No warranty when used with any other power source.
For Under Cabinet LED Light Bars5 Year Warranty when installed with DEKOR® brand transformers.No warranty when used with any other power source.
For LED Transformers3 Year Warranty when used exclusively for DEKOR® lighted Products.2 Year Warranty from date of purchase when sold separately and used with non-DEKOR® LED lighted products.
For LED Controllers1 Year Warranty When Used Exclusively With DEKOR® Transformers.No warranty when used with any other brand of transformer.
For Solar Post Caps3 Year Warranty on all electronics in the cap, including the battery. 30 Year Warranty on the powder coating.
The WarrantyShould any product fail, the defective product must be returned to DEKOR® or one of its authorized dealers, with proof of original purchase. The customer is responsible for paying shipping. Written authorization must be obtained before shipping the product directly to DEKOR®.For products shipped directly to DEKOR®, we will repair or replace the part(s) or product at our discretion. If the product is returned to an authorized dealer for repairs, DEKOR® will provide the materials to repair the product free of charge, including transportation costs.  If the product is found to be defective, DEKOR is responsible for shipping charges back to customer.  If product is found to be in working order and not defective, customer is responsible for shipping charges back to owner.EXCEPT AS OTHERWISE PROVIDED, DEKOR® MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of LiabilityDEKOR®’s Liability in all cases shall be limited to repair or replacement of the defective parts only. This product warranty excludes any costs associated by homeowner or contractor for removal or re-installation of replacement products. Damages resulting from misuse, abuse, alteration, negligence, acts of God or accidents are not covered under this warranty.